Privacy Policy

Who provides this site

Protection Pendant products are sold by National Sales Partners. The domain and public website are hosted by National Sales Partners. The Protection Pendant application is developed by SquaredSolutions for use with pendant operations, alerts, maps, reporting, and related care workflows.

Information we collect

We may collect account and contact details, organization and facility details, device identifiers, pendant status, alert activity, location information, support communications, and technical information such as browser, device, log, and security event data.

When a care organization uses the application, resident or patient-related information may be entered or transmitted so the pendant service can support safety alerts, incident response, reporting, and device administration.

How information is used

Information is used to provide and operate the pendant service, route SOS and safety alerts, display device status and location, support reporting, troubleshoot issues, secure the application, communicate about service matters, and improve reliability.

National Sales Partners and SquaredSolutions use information only for legitimate product, support, hosting, development, security, and operational purposes connected to the Protection Pendant service.

How information is shared

Information may be shared with authorized users in the customer’s organization, National Sales Partners, SquaredSolutions, hosting providers, communications providers, analytics or logging providers, and other vendors needed to operate and support the service.

Information may also be disclosed when required by law, to protect rights and safety, to investigate misuse, or in connection with a business transaction involving the service.

Mobile messaging and SMS

If you opt in to receive text messages from Protection Pendant, we use your mobile number and related opt-in records to send recurring account and device status messages, such as device checks, battery alerts, and location confirmations.

Mobile opt-in information and SMS consent are not shared or sold to third parties or affiliates for marketing purposes. Message frequency varies. Message and data rates may apply. You can reply STOP to cancel or HELP for help at any time.

Security and retention

Reasonable administrative, technical, and physical safeguards are used to protect information handled by the service. No system can be guaranteed to be completely secure.

Information is retained for as long as needed to provide the service, meet legal or contractual requirements, resolve disputes, maintain audit trails, and support safety, security, and operational records.

Your choices

Customers and authorized users may request updates, access, deletion, or export of information where available under the applicable contract, law, and operational requirements. Some records, including incident, audit, billing, compliance, and security records, may need to be retained even after an access or deletion request.

Contact

For privacy questions about sales, the domain, or the website, contact National Sales Partners through the contact channels on this website. For application development or technical support questions, contact SquaredSolutions through the support channel provided for your deployment.